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By Rob Hansen 06.24.2021

Your Customer Service Team Needs a System

When people hear about Salesforce, the first thing they think of is sales, but many people do not know that Salesforce’s Service Cloud does more revenue than its Sales Cloud offering.    For many Building Product Manufacturers, leaders may hear Service Cloud and think, “So what? I do not have a high volume call center, and my distributors and contractors handle most issues anyway.” There may not be a high-volume call center. However, your order entry, claims, product defect, and Read More

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