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Administration & Support models – using consultants & Salesforce Partners correctly

What are the possible models for “owning” a platform like Salesforce? So, we hope we have clearly established the need for a solid approach to administering your Salesforce instance in a previous post here. Now let’s spend some time talking about the various possible approaches to managing your platform and how to apply outside help effectively. Some definition of terms is useful to help you mentally frame the functional roles you potentially may encounter: Administrator. Day-to-day management of the instance. Read More