Your Customer Service Team Needs a System

2023-05-26T09:59:57-05:00Categories: Customer Service, Salesforce Success|Tags: , |

When people hear about Salesforce, the first thing they think of is sales, but many people do not know that Salesforce’s Service Cloud does more revenue than its Sales Cloud offering.  For many Building Product Manufacturers, leaders may hear Service Cloud and think, “So what? I do not have a high volume call center, and [...]

Building Product Manufacturers: Steering the CRM Ship: Think Governance

2023-05-30T07:00:47-05:00Categories: Administration & Governance, Salesforce Success|Tags: , |

Guiding the Salesforce Ship Requires Captaincy In our previous post, we discussed road maps. Clearly, the CRM matures over time; it's on a journey. Well. Where exactly did that road map come from? And who's got their hand on the long-term wheel to ensure we navigate down the charted path? And who's deciding if we [...]

Build Your Way to Success With a ROADMAP

2023-06-06T08:35:57-05:00Categories: Administration & Governance, Salesforce Success|Tags: , |

If you don’t know where you’re going, any road will get you there, hmm?   There’s a great Eisenhower quote, “Plans are nothing; planning is everything.” The implication is that while the winds of time and circumstance can make a great plan obsolete, the process of continually planning sets you up to reassess and adapt [...]

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