Let Them Get Information How THEY Want
Customers have questions. You have the data to answer. Use Salesforce to ensure the answers are always available. The age of waiting for replies is behind us.
There’s a beauty in self-reliance, but few of our building products manufacturing clients have leveraged the Salesforce Customer Community to its potential, and even fewer have made it mobile.
It’s time to step up. Empowering customers with tools to help themselves can significantly improve their overall satisfaction:
- Develop a user-friendly portal in Salesforce that provides customers with essential data, like order history and product documentation. And to keep the experience sharp, weave in feedback systems directly within the portal, ensuring it evolves with user needs.
Embed real-time order tracking directly into Salesforce Experience Cloud, making it easy for customers to monitor their orders whenever, wherever. Harness Mobile Publisher and MuleSoft to centralize product details, FAQs, and troubleshooting guides within the Experience Cloud portal and its mobile app. And, to cap it off, implement predictive search functions so users can quickly find exactly what they’re looking for.